pq999 Privacy Policy

pq999 is committed to protecting the privacy and personal data of every user who interacts with our platform at pq999.im. This Privacy Policy has been prepared in accordance with internationally recognised data protection standards and is designed to give you full transparency over how your information is handled.

This Policy applies to all personal data collected by pq999 in connection with the use of our website, mobile interface, casino games, sports betting markets, customer support services, and any promotional communications we send. Whether you are a registered account holder in Karachi, Lahore, Islamabad, Faisalabad, or any other part of Pakistan, this policy governs the processing of your personal data.

We encourage you to read this policy carefully. If you have any questions about how pq999 handles your personal data, please contact us at the details provided in Section 14.

For the purposes of this Privacy Policy, pq999 acts as the data controller in respect of personal data collected through pq999.im. As data controller, pq999 determines the purposes for which, and the means by which, your personal data is processed.

All data processing activities carried out by pq999 are governed by the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality — consistent with internationally recognised data protection frameworks.

Where pq999 engages third-party service providers to process data on its behalf (such as KYC verification partners or payment processors), those providers are contractually bound as data processors and are not permitted to use your data for any purpose beyond that which pq999 has authorised.

pq999 collects personal data through several channels — directly from you during registration and account management, automatically during your use of the platform, and occasionally from authorised third-party verification services. The categories of personal data we collect include:

pq999 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data (beyond what is required for identity document verification), or medical information. If any such data is incidentally shared with us, it will be deleted promptly.

pq999 uses the personal data it collects for the following defined purposes only. We do not use your data for any purpose that is incompatible with the purposes listed below:

• Account creation and management: To register your pq999 account, verify your identity, and administer your account throughout its active lifecycle.
• Service delivery: To enable you to access casino games, place sports bets, deposit and withdraw PKR funds via JazzCash, EasyPaisa, and other supported channels, and use all features of the pq999 platform.
• KYC and compliance: To conduct identity verification, age verification (21+ requirement), anti-money laundering (AML) checks, and politically exposed persons (PEP) screening as required by our licensing obligations.
• Payment processing: To process your financial transactions securely, including deposits, withdrawals, bonus credits, and refunds.
• Customer support: To respond to your queries, complaints, and support requests, and to maintain records of our communications for quality assurance purposes.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gambling patterns, identify indicators of problem gambling, apply self-imposed limits, and communicate responsible gaming resources where appropriate.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given us explicit consent to do so. You may withdraw consent at any time.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the pq999 platform's performance, user experience, and game offerings.
• Legal obligations: To comply with any applicable legal, regulatory, or court-ordered obligations that require us to process, retain, or disclose your data.

pq999 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and pq999 — including account registration, service delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML regulations, age verification obligations, and requests from competent regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out in pursuit of pq999's legitimate business interests — such as fraud detection, platform security, and responsible gaming monitoring — provided those interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, informed, and specific consent — primarily for direct marketing communications. You have the right to withdraw this consent at any time without affecting the lawfulness of prior processing.

pq999 uses cookies and similar tracking technologies on the pq999.im platform to enhance your browsing experience, maintain your logged-in session, and collect anonymised analytics data. The types of cookies used by pq999 include:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as session management, security tokens, and your login state. These cannot be disabled without impairing your ability to use pq999.
• Functional cookies: These remember your preferences such as language settings, display preferences, and previously entered form data to improve your experience.
• Analytics cookies: These collect anonymised, aggregated data about how users interact with pq999 — such as which pages are most visited and how long sessions last — to help us improve the platform.
• Marketing cookies: These track your activity on pq999 to enable more relevant promotional communications. They are only set where you have provided consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the pq999 platform.

pq999 does not sell, lease, or trade your personal data to any third party for commercial purposes. However, to deliver our services effectively and meet our legal obligations, pq999 shares personal data with the following categories of authorised third parties:

• KYC and identity verification providers: To verify your identity, age, and eligibility to use the platform in compliance with our licensing obligations.
• Payment processors: Including the operators of JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK, to process your deposits and withdrawals securely.
• Game content providers: Licensed game studios and software providers whose games are featured on the pq999 platform may receive limited technical data necessary to deliver their gaming content.
• Fraud prevention and AML screening services: To detect and prevent financial crime, money laundering, and fraudulent activity.
• Regulatory and law enforcement authorities: Where pq999 is legally required or compelled by a court order or regulatory authority to disclose user data.
• Professional advisers: Including legal counsel, auditors, and insurers, under strict confidentiality obligations, where necessary.

All third parties with whom pq999 shares personal data are contractually required to implement appropriate technical and organisational security measures and to process your data only in accordance with pq999's documented instructions.

pq999 retains personal data for no longer than is necessary to fulfil the specific purposes for which it was collected, subject to any overriding legal, regulatory, or contractual retention obligations. Our standard retention practices are as follows:

• Active accounts: Personal data associated with an active pq999 account is retained for the duration of the account's active status and for a period of up to 5 years following account closure, in compliance with applicable AML and financial record-keeping requirements.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of 5 years from the date of the transaction, in line with standard financial services regulatory requirements.
• KYC documentation: Identity verification documents are retained for a minimum period required under the applicable regulatory framework, typically 5 years from the end of the customer relationship.
• Support correspondence: Customer support records are retained for up to 3 years following the resolution of the relevant query or complaint.
• Marketing data: Where consent for marketing has been withdrawn, associated marketing preferences are updated immediately and marketing communications cease promptly. A suppression record may be retained to prevent inadvertent re-contact.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with pq999's data destruction procedures.

pq999 implements a comprehensive, multi-layered approach to data security, applying both technical and organisational measures proportionate to the sensitivity of the personal data processed. Our security infrastructure includes:

• TLS/SSL encryption on all data transmissions between your browser or device and pq999 servers.
• AES-256 encryption for personal data stored at rest, including account credentials and financial records.
• Multi-factor authentication (MFA) options available to all registered pq999 account holders to add an additional layer of login security.
• Access controls: pq999 staff access to personal data is strictly limited on a need-to-know basis, with role-based access permissions and full audit logging.
• Penetration testing and vulnerability assessments conducted on a regular basis by independent third-party security specialists.
• Intrusion detection systems and 24/7 security monitoring to detect and respond to anomalous activity in real time.

While pq999 takes all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials and for notifying pq999 promptly if you suspect any unauthorised access to your account.

As a pq999 account holder, you hold the following rights in respect of your personal data, which pq999 is committed to honouring in accordance with applicable data protection standards:

• Right of access: You have the right to request a copy of all personal data that pq999 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by pq999 be corrected or updated without undue delay.
• Right to erasure: Subject to overriding legal retention obligations, you may request that pq999 delete your personal data. Requests will be assessed on a case-by-case basis.
• Right to restriction: You may request that pq999 restrict the processing of your personal data in certain defined circumstances — for example, while a data accuracy dispute is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to object: You have the right to object to the processing of your personal data where pq999 relies on legitimate interests as its legal basis, and in all cases where your data is used for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting pq999 support or updating your account preferences.

To exercise any of the above rights, please contact the pq999 data team at: [email protected]. We will respond to all verified requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

pq999 strictly prohibits the use of its platform by any individual under the age of 21 years. pq999 does not knowingly collect, store, or process personal data from minors. Our registration and KYC process is specifically designed to detect and prevent underage access.

If pq999 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data, suspend the relevant account, and, where appropriate, report the incident to relevant authorities. Parents and guardians are strongly encouraged to install appropriate parental control software to prevent underage individuals from accessing online gaming platforms.

If you believe a minor may have registered on pq999, please report this immediately to: [email protected].

pq999 operates infrastructure and partners with service providers located in multiple jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside of Pakistan. Where such transfers occur, pq999 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Safeguards for international data transfers include:

• Contractual clauses requiring recipient organisations to apply data protection standards equivalent to those maintained by pq999.
• Use of service providers that maintain internationally recognised security certifications (e.g., ISO 27001).
• Transfers to jurisdictions that have been assessed as providing adequate data protection standards by relevant regulatory authorities.

Further information on the specific safeguards applicable to any international transfer of your personal data is available on request from the pq999 support team.

pq999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or our business operations. When material changes are made, pq999 will notify registered account holders by email and/or through a prominent notice on the pq999.im website.

The date of the most recent revision is displayed at the top of this page. Your continued use of the pq999 platform following the publication of an updated Privacy Policy constitutes your acknowledgment of and agreement to the revised terms. We encourage you to review this policy periodically to stay informed about how pq999 is protecting your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which pq999 processes your personal data, our dedicated support team is available 24/7 to assist you.

You may contact pq999 regarding data privacy matters at: [email protected]

Please include your registered username, a clear description of your query or request, and any relevant supporting information. All privacy-related enquiries will be handled with strict confidentiality and in accordance with this policy.